Consumer Protection

Are you receiving harassing debt collection calls?

Is your internet too slow?

Have you sent in multiple loan modification applications?

Is a creditor reporting an account incorrectly on your credit report?

Is a manufacturer refusing to honor its warranty?


Consumer protection can mean many things.  Whether you are paying for internet speeds that you do not receive, you purchased a gift card that turned out to be worthless, you are receiving bills for a debt that you do not owe, or your mortgage lender is ignoring your loan modification applications, we may be able to help.

Klein & Sheridan, LC can help to resolve all types of consumer claims at no risk to you; we only recover if you do.  And, all of our initial consultations are free.


West Virginia Code Section 46A-6-104 states that, “[u]nfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful.” The law is clear, companies who act unfairly or deceptively in consumer transactions are breaking the law. If a company’s conduct seems unfair or deceptive to you, it likely violates West Virginia law. 

Additionally, there are federal laws regulating the practice of third-party debt collectors, mortgage lenders, and credit reporting agencies, which may provide relief in your situation.

Call us today and schedule a free consultation, we will help you determine if the conduct you have been subjected to was illegal.


Here are some common types of consumer violations we help folks with:

  • Dishonesty or misrepresentation about internet services.

  • Strange fees on bills that are sapping your hard-earned money.

  • Failure to honor warranties.

  • Failure to fix a mistake or defect in a product.

  • Illegal foreclosure or repossession.